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LEAN SERVICE
Тази книга не е налична в момента
302 печатни страници
- Година на публикуване
- 2015
Цитати
- b8666007421цитирапреди 4 години
The Lean Rules as they apply to people are:
Fairness: The Lean process needs to be fair, fair to both staff and the business;
Firmness: Once you decide how things should be done, they need to be done that way;
Consistency: Be consistent with how you deal with people, problems and issues. - b8666007421цитирапреди 4 годиниBenchmarking is much more than simply copying competitors’ best practices. Dr Edward Deming, a leading American statistician who developed many of today’s leading quality tools and approaches, wrote:
To copy is too risky, because you don’t understand why you are doing it. To ADAPT, and not adopt, is the way. - Ксеничцитирапреди 5 години
In an office, forms of waste include:
Counting;
Moving;
Looking for papers;
Reworking;
Filing;
Sorting;
Reconciling;
Checking;
Duplicating.
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