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Joosr

A Joosr Guide to… Hug Your Haters by Jay Baer

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  • Artem Platovцитирапреди 5 години
    box is a great example of this. They appoint official “ambassadors” from their huge online community. These individuals support other gamers and help troubleshoot their problems in return for extra gaming credit. Research suggests that an approach like this can reduce customer service costs by anything from 10-50 percent.
  • Artem Platovцитирапреди 5 години
    Then offer your personal contact details (email or phone number) so that you can solve the problem for them directly
  • Artem Platovцитирапреди 5 години
    so it is important to try to find all mentions of your company on a daily basis.
  • Artem Platovцитирапреди 5 години
    Showing the customer your humanity while respecting theirs is a surefire way to win their loyalty.
  • Artem Platovцитирапреди 5 години
    There are two main types of “hater” in this world: offstage haters and onstage haters
  • Artem Platovцитирапреди 5 години
    But most of the time, unhappy customers raise genuine concerns that you can take note of and correct, improving your business overall.
  • Artem Platovцитирапреди 5 години
    statistics show that just a 5 percent increase in customer retention can boost profits by anything from 25 percent to a massive 85 percent
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