Intercom on Customer Support
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Впечатления
- Mardan Altynbekovсподели впечатлениепреди 5 години
👍Струва си да се прочете🔮Дълбока вода💡Научих много🎯Струва си - Anastasia Shakhaevaсподели впечатлениепреди 7 години
👍Струва си да се прочете🎯Струва си - Rara Rizalсподели впечатлениепреди 8 години
🔮Дълбока вода
Цитати
- Anastasia Shakhaevaцитирапреди 7 годиниHenry Ford famously said, “If you need a machine and don’t buy it, then you will ultimately find that you have paid for it and don’t have it.
- Mardan Altynbekovцитирапреди 5 годиниKeep in mind the ultimate goal of your support team. Sure their job is to answer customer queries in as timely, helpful and efficient a manner as possible. But on a strategic level the goal is to reduce the need for support
- Mardan Altynbekovцитирапреди 5 годиниThe best customer support teams are extremely efficient in everything they do but particularly so with their use of customer feedback. Wasteful teams will just solve the customer’s problem, and not consider how that issue can help solve the product problem.
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