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ClydeBank Technology

ITIL for Beginners: The Complete Beginner's Guide to ITIL

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  • ACHцитирапреди 4 години
    This subprocess defines and plans strategic initiatives and ensures satisfactory follow-through on execution of said initiatives.
  • ACHцитирапреди 4 години
    The strategic service assessment is an inventory of what the customer needs, what ITSM currently offers, and available offerings from other service providers.
  • ACHцитирапреди 4 години
    Service Strategy Execution
  • ACHцитирапреди 4 години
    Service Strategy Definition
  • ACHцитирапреди 4 години
    The main subprocesses included under the information technology service management process include:

    Strategic Service Assessment
  • ACHцитирапреди 4 години
    In ITIL, assessing patterns of business activity (PBAs) can be incredibly useful when creating service strategy. PBAs will not just help you define the services your customers want, they will also help you better understand the types, frequency, and magnitude of unique demands that will be placed upon IT while providing the service.
  • ACHцитирапреди 4 години
    Service strategy is the launch pad for nearly all ITIL-based renovations, transitions, or new IT projects.
  • ACHцитирапреди 4 години
    What we need is good strategy. Without that, we can’t have good service.
  • ACHцитирапреди 4 години
    The fifth phase of the ITIL service lifecycle is continual service improvement (CSI)
  • ACHцитирапреди 4 години
    The fourth phase of the ITIL service lifecycle is “service operation.”
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