Source: Harley Manning, Forrester Research, Inc. Blog, “When It Comes to Total Returns, Customer Experience Leaders Spank Customer Experience Laggards,” Forrester Research, Inc., September 14, 2012.
Ivan Zharikovцитирапреди 8 години
Google's Zero Moment of Truth
Ivan Zharikovцитирапреди 8 години
“In the face of change we have three options: ignore it, grow with it, or drive it.”