Manuel Pais

Businesses can no longer choose between optimizing for stability and optimizing for speed

members of the technology teams managing these interfaces, we must shift our thinking from treating teams as collections of interchangeable individuals that will succeed as long as they follow the “right” process and use the “right” tools, to treating people and technology as a single human/computer carbon/silicon sociotechnical ecosystem

Systems thinking focuses on optimizing for the whole, looking at the overall flow of work, identifying what the largest bottleneck is today, and eliminating it. Then repeat