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Jochen Wirtz
Designing Customer Service Processes
- 88
- 19
- 1
- 10
en
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Jochen Wirtz
Service Quality and Productivity Management
- 46
- 2
en
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Jochen Wirtz
Managing Customer Relationships and Building Loyalty
- 45
- 1
- 6
en
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Jochen Wirtz
Pricing Services and Revenue Management
- 34
- 26
- 3
en
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Jochen Wirtz
Service Marketing Communications
- 33
- 2
- 3
en
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Jochen Wirtz
Developing Service Products and Brands
- 25
- 2
en
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Jochen Wirtz
Designing Complaint Handling and Service Recovery Strategies
- 14
- 9
- 1
en
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Jochen Wirtz
Building a World Class Service Organization (Assessment Tool)
- 12
- 1
- 1
en
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Jochen Wirtz,Kristian P Evans
Positioning Services in Competitive Markets
- 9
- 6
- 1
en
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Jochen Wirtz
Balancing Capacity and Demand in Service Operations
- 9
- 1
en
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Jochen Wirtz
Managing People for Service Advantage
- 9
- 1
en
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Jochen Wirtz
Understanding Service Consumers
- 8
- 16
- 1
- 1
en
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Jochen Wirtz
Crafting the Service Environment
- 7
- 1
en
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Jochen Wirtz
Winning in Service Markets
- 1
en
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Christopher Lovelock,Jochen Wirtz
Services Marketing
en

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