Patt Tomas

Now, if you are trying to organize a time for something which is what a lot of usual back and fro can be about, just give three times you're available and tell someone to choose one of them. The only other email to send after that is a confirmation and a thank you, see you then.

So, he thought, OK, why only get twenty percent of the income from the worst customers that suck up most of my time and energy. He thought it was better to make most of his income which was 80% and really focus on customer service for the best 20% of his customers.

So yes, that means he cut down his income by 20% but then with that extra time he was able to build the business up even bigger.